FAQs

How long are shipping times?

The delivery timeframe for our products typically ranges between 5-15 days from the date of shipment. Our commitment is to ensure prompt dispatch, with most orders being processed within the initial 24 hours of placement.

 

What happens in the event of unsatisfactory?

In the event of dissatisfaction, please inform us, and we will promptly address your concerns. We are prepared to offer either a refund or a discount on your next purchase as a gesture of our commitment to customer satisfaction

 

How can i track my orders?

Upon dispatch, you will receive a tracking number to monitor the transit of your product. This provides transparency and allows you to stay informed about the status of your order.

 

What is your return policy? 

Should you receive an incorrect or damaged product, please contact us for a refund. Our paramount concern is customer satisfaction, and we encourage you to reach out via email if any issues arise with your purchase. 

 

Can i cancel my order?

Cancellations are indeed possible, provided your product has not yet been dispatched. If cancellation is requested before shipment, it can be accommodated without issue.

 

If i receive the wrong product?

In the rare event of receiving the wrong product, rest assured that there is no need for return. We will initiate a full refund, ensuring a seamless resolution to any inconvenience.

 

Do you offer exchange?

While we do not facilitate direct exchanges, we are committed to customer satisfaction. If the received product does not meet your expectations, we are pleased to extend a special discount on a future purchase, reflecting our dedication to your positive experience.